About the project
Authenticx is an intelligent US platform that helps healthcare organizations analyze and activate customer interaction data at scale. The company aids healthcare institutions to improve customer loyalty by listening, analyzing, and activating customers' voices to identify dynamics and disruptions affecting the customers' journey. To improve the existing system and add new functionality client required skilled front-end engineers who would fit the company’s culture.
Key milestones achieved
Improved the record evaluation process by fixing issues that caused page crashes and lags.
Refactored an audio player by adding responsive transcription.
Improved the visualization and correctness of reporting by connecting statistical data from various sources.
Optimized the error notification system by adding notices for each of the numerous data types.